Responsibilities

• Participate with business management to establish site strategic plans and business goals to become an IT business advocate
• Support and manage IT services with other US IT team members 
• Develop business relationships and actively work with the IT team to ensure successful implementation and support of project efforts 
• Work with local department managers and IT staff to analyze and resolve problems associated with technical issues, and recommend solutions for changing needs. 
• Champion and implement global IT standards and participate in the feedback process for continuous improvement
• Manage local and regional IT vendor relationships to ensure optimal service delivery
• Support site local via helpdesk ticketing system and understand when to escalate priority issues, provide proactive training on IT services
• Provide operations support including backup, account management, workflow, log analysis, enterprise application support, troubleshooting and service optimization

Requirements

• Demonstrated ability to manage and prioritize service requests with minimal supervision, excellent organizational skills, a teamwork approach and the ability to act independently to solve problems
• Engage with management; effectively present business solutions; determine the best way to get things done and responding to their needs in business terms; develop approaches likely to be seen as appropriate and positive
• Ability to follow standard helpdesk procedures and quickly redirect problems to appropriate resources 
• Excellent oral and written communication skills
• Candidate must have basic ability to manage projects and understanding of project methodology
• Strong troubleshooting and problem solving skills, resiliency in the face of continual change, and ability to handle high demands 
• Minimum of 3 years of experience supporting Information Technology operations 
• Administration experience with Windows OS at the user, server, and network level.
• Understanding of Windows Active Directory Services to include move, add, and change requests
• Experience administering small-size corporate server rooms and coordinating with facilities groups.
• Must be able to work a flexible schedule, including overtime and after hours work. Must be periodically on call for after-hours support
• This includes but not limited to desktop/laptop break/fix, re-imaging, troubleshooting, desk & mobile phone support and Audio/Visual & physical conference room support technologies
• This is an internal end user employee facing role where your skills at maintaining and developing relationships with internal users and executive staff is crucial
• Plan, design, implement, and support hardware and software installation projects
• Laptop/Desktop Break-Fix, Remote Desktop Support
• Work with IT Infrastructure teams to setup and maintain existing infrastructure environments and assist with local changes
• Re-imaging with data transfers a requirement
• May require lifting of boxes and compute HW in addition to installation under desks
• Demonstrated proficiency and professionalism when interfacing with customer employees, executives, and VIPs when providing Desktop Support
• Good oral and written communication skills
• Ability to multi-task and manage multiple priorities in a fast-paced environment
• Ability to work well with other people in a team-oriented environment
• Availability to occasionally travel to other regional locations 

Education & Experience

• High School Graduate with 2 years related work experience. 
• Associate degree or Technical program a plus 
• ITIL/PMI professional is a big plus
• Excellent written and oral communication skills.
• Excellent interpersonal skills.
• Exceptional customer service orientation.
• Proven analytical, evaluative, and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Extensive experience working in a team-oriented, collaborative environment.
• Highly self-motivated and directed.
• On-call availability.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Occasional inspection and installation of cables in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals

Working Conditions

• Office environment
• Manufacturing environment
• Some loud noises in manufacturing environment
• Some loud and sustained loud noises in server/data rooms
• Flexibility to support a 24/7 hours operation

Physical Requirements

• Ability to lift up to 30 pounds
• Standing up to 8 hours
• Flexibility to work in and out of a clean room environment
• Walking throughout the day to meet end-users needs

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work